613-206-4531

Repairs & replacement

Your Leash on Freedom

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Buy a Chew Warranty

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Must have been purchased within 7 days of the product purchase date to be valid. 

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Damaged or Chewed Product

These damages are not covered under our manufacturing warranty.

COVERED IF A CHEW WARRANTY WAS PURCHASED WITHIN 7 DAYS OF PURCHASE DATE

Please mail or drop the product off to:

JWalker Dog

19 Grenfell Cres.

Unit 7

Ottawa, ON

K2G 0G3

Please clearly mark the package- REPAIR/REPLACEMENT and Warranty Number (if applicable)


Indicate: Area requiring repair (chest strap, right/left martingale, top strap, belly strap), product type, size and colour, number of sections to be repaired


(With No Warranty) Cost: $10/per section requiring repair, plus shipping & handling. The customer will be invoiced by email once your product has been examined. It will be mailed back to you once your payment has been received.


(With Valid Warranty) Cost: Shipping & Handling. The customer will be invoiced by email once your product has been received. A brand new product will be mailed back to you once your payment has been received.


Provide the following contact information: Customer name, email address, phone number, address and warranty number (if applicable).

Send an email to: info@jwalkerdog.com to notify us once the product has been sent and the tracking number (if applicable)


Faulty or Defective Product

Includes the following ONLY:

*Any product with loose or broken stitching, no matter how long its been used, will qualify for a FREE replacement.

*Any product with broken or faulty metal parts will qualify for a FREE replacement.

The store you purchased the item from should provide you with a FREE replacement.

For Retail Stores:

Please contact your Distributor Representative and have them return the product to

JWalker and provide the store with a replacement at no charge on the next order.

*All other damages are not covered under warranty

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Warranty Covered after 2 years (stitching loosened)  VS. No Warranty, owned for 24 hours (webbing chewed)

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