613-206-4531
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* Purchases through Staples.ca do not qualify for this extended warranty. Please see staples.ca for internal/manufacturer warranty protocols.
Must be purchased within 7 days of the original product purchase date to be valid.
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Manufacturing Warranty
COVERS ONLY Faulty or Defective Products
WEBBING DAMAGES NOT COVERED UNDER MANUFACTURING WARRANTY
Includes the following ONLY:
*Any product with loose or broken stitching, no matter how long it's been used, will qualify for a FREE replacement.
*Any product with broken or faulty metal parts will qualify for a FREE replacement.
The store you purchased the item from should provide you with a FREE replacement.
For Retail Stores:
Please contact your Distributor Representative and have them return the product to JWalker and provide the store with a replacement at no charge on the next order.
*All other damages are not covered under warranty
REPAIRS/REPLACEMENT
(With No Extended Warranty) Cost: $10/per section requiring repair, plus shipping & handling. The customer will be invoiced by email once your product has been examined. It will be mailed back to you once your payment has been received.
PRODUCT RETURN OR EXCHANGE
FOR PURCHASED MADE AT RETAIL OUTLETS
You’ll need to return your product to the place you purchased it in accordance to their return policies.
FOR ONLINE STORE PURCHASES ONLY
If you purchased it through our online store please be aware that the product must be in new sellable condition with its original tag and free from any signs of use including hair, dirt or stretching of the fabric.
Follow the following instructions:
Indicate “RETURN FOR REFUND” or “EXCHANGE FOR SIZE ___”on your package.
Provide the following contact information: Customer name, email address, phone number, address and warranty number (if applicable).
Send an email to: [email protected] to notify us once the product has been sent and the tracking number (if applicable)
Cost: Shipping & Handling will be at the customer’s expense.
Please mail or drop the product off to:
JWalker Dog
19 Grenfell Cres., Unit 7
Ottawa, ON K2G 0G3
Once received and inspected, you will be refunded to your original payment method or your requested size will be mailed out to you.
For Extended Warranty Holders Only
Damaged or Chewed Product
These damages are not covered under our manufacturing warranty.
COVERED IF A CHEW WARRANTY WAS PURCHASED WITHIN 7 DAYS OF PURCHASE DATE
(With Extended Warranty) Cost: Shipping & Handling. The customer will be invoiced by email once your product has been received. A brand new product will be mailed back to you once your payment has been received.
Please mail or drop the product off to:
The following information MUST be provided or packages will be 'returned to sender':
Please clearly mark the package- REPAIR/REPLACEMENT
Indicate: Area requiring repair (chest strap, right/left martingale, top strap, belly strap), product type, size and colour, number of sections to be repaired
Provide the following contact information: Customer name, email address, phone number, address and warranty number (if applicable).
Send an email to: [email protected] to notify us once the product has been sent and the tracking number (if applicable)
Click this text to start editing. This simple title and text block is great for welcome or explanatory text. When writing, try to keep things down to a few lines at a time. Break up your content into different blocks to keep your page interesting.
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