Manufacturing Warranty 

COVERS ONLY Faulty or Defective Products

WEBBING DAMAGES NOT COVERED UNDER MANUFACTURING WARRANTY

Includes the following ONLY:

*Any product with loose or broken stitching, no matter how long it's been used, will qualify for a FREE replacement.

*Any product with broken or faulty metal parts will qualify for a FREE replacement.

The store you purchased the item from should provide you with a FREE replacement.

For Retail Stores:

Please contact your Distributor Representative and have them return the product to JWalker and provide the store with a replacement at no charge on the next order.

*All other damages are not covered under warranty

Please Send product to:

JWalker Dog

2014 Sunland Drive, Ottawa, ON K4A 3L2

REPAIRS/REPLACEMENT- Not currently available due to COVID-19

(With No Extended Warranty) Cost: $10/per section requiring repair, plus shipping & handling. The customer will be invoiced by email once your product has been examined. It will be mailed back to you once your payment has been received.

Indicate: Area requiring repair (chest strap, right/left martingale, top strap, belly strap), product type, size and colour, number of sections to be repaired

PRODUCT RETURN OR EXCHANGE

FOR PURCHASED MADE AT RETAIL OUTLETS

You’ll need to return your product to the place you purchased it in accordance to their return policies.

FOR ONLINE STORE PURCHASES ONLY

If you purchased it through our online store please be aware that the product must be in new sellable condition with its original tag and free from any signs of use including hair, dirt or stretching of the fabric.

Follow the following instructions:

Indicate “RETURN FOR REFUND” or “EXCHANGE FOR SIZE ___”on your package.

Provide the following contact information: Customer name, email address, phone number, address and warranty number (if applicable).

Send an email to: [email protected] to notify us once the product has been sent and the tracking number (if applicable)

Cost: Shipping & Handling will be at the customer’s expense.

Please Send product to:

JWalker Dog

2014 Sunland Drive, Ottawa, ON K4A 3L2

Once received and inspected, you will be refunded to your original payment method or your requested size will be mailed out to you.

For Extended Warranty Holders Only

Damaged or Chewed Product

These damages are not covered under our manufacturing warranty.

ONLY COVERED IF A REPLACEMENT WARRANTY WAS PURCHASED WITHIN 7 DAYS OF THE ORIGINAL PRODUCT PURCHASE DATE

Cost to Activate Warranty: *Shipping & Handling. 

*The customer is responsible to cover the shipping cost to send the product to us. The customer may be invoiced by email for any return shipping costs over $10 to send the new product back by mail. 

Once your original product has been received, a brand new product will be mailed back to you (pending any additional shipping charges). 

Please mail or drop the product off to:

JWalker Dog 

2014 Sunland Drive, Ottawa, ON K4A 3L2

The following information MUST be provided or packages will be 'returned to sender':

Please clearly mark the package- WARRANTY REPLACEMENT 

CLEARLY IDENTIFY WHAT PRODUCT YOU WANT SENT BACK TO YOU.

Provide the following contact information: Customer name, email address, phone number, address and warranty number (if applicable).

Send an email to: [email protected] to notify us once the product has been sent and the tracking number (if applicable)